This sucks… actually makes the experience worse…
You say you are using Tier 1 servers? You’re using free servers which i used 5 years back…FOR FREE.
They are part of an educational institutions VPN service, Japanese i think… and you advertise saying its “Tier 1”. Did not expect this from Koreans.
Disappointed. No language support. Responses to “Technical” questions are in same answers copy pasted from FAQ/Manual.