unless you can provide the support that your site claims you have im done paying for time as I disconnect and lag just as bad lately with the vpn as without. While I can see any issues with my isp I cannot see anything or test anything out with your service. So after reading what little I could off your site I realized you claim full support on your service I been a paying customer and you refused service twice now so this will be the third attempt, If you refuse to check and see what the issue is with your software this time I will be posting screenshots of this along with your other refusals to offer any service on every game you have listed so people will know not to use this site its a scam. However this is your chance to prove me wrong but I doubt you will figuring it will be several days before you reply with what im guessing will be a question.
Sorry for belated response. Please be aware that my answer or support order is the topic-created-time-based. I think you already show the expected response time when this topic is created though it takes quite long to be answered nowadays. 