Apply for a refund

first off let me say thank you.
This is a dream come true that I again can play Black Desert Online without disconnections.

I was wondering if it’s possible to get a refund for a voucher I only used for an hour…I bought the second most expensive subscription plan…but turns out I hit speed-limit twice when playing for an hour.
I changed now to the most expensive one and if that hits speed-limit too I will change to pay-per-traffic because it has no limits.

:slight_smile: No problem. I refunded it now so please check it again when you get a chance.

Thank you, great support for a great product! :raised_hands:

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