Hello, I used the mobile app to try to buy the credit, after the payment is successful, my account credit is still 0.01, please help
GPA.3304-4767-9990-58698
Sorry for this inconvenience. I’d added it manually right now. Please check and let me know if there’s something I missed.
hello, I just checked my account and my credit is finally there, thank you for the help.
is there any way to avoid this issue in the future? I used play store because I can’t use Paypal, the payment I used for this transaction is QR code and I used my local bank account, maybe there’s some issue along the way?
No sure why for this case… If this issue happens again, please contact us via this forum or 1:1 Private Support channel. I think it’s a best way to solve your problem.
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