I would like to request for a credit refund because it never changes my ping on arena breakout infinite and you dont have any other server besides from USwest which i cant play.
- Mudfish user account ID or registered email: shookxiv/its.officially.me.14@gmail.com
- Payment Date: 2025-09-14 17:24:15 UTC
- Payment amount: 18.8312972127858 USD
- Transaction ID (if available): N/A
- Reason for refund: I would like to request for a credit refund because it never changes my ping on arena breakout infinite and you dont have any other server besides from USwest which i cant play
No problem. However, since your payment was made more than one week ago, please note that you are eligible for a balance refund.
Please understand that for balance refunds, many users often miscalculate the expected refund amount, so we review it before processing. You can find detailed information on how balance refunds are calculated in our Refund Policy — we strongly recommend checking it to avoid any misunderstandings.
In your case, your last payment was $19.99 USD (₩28,576 KRW) on 2025-09-14 17:24:15 UTC. Since you have not met the minimum usage requirement ($11.99 USD), according to the refund calculation method in our policy, $8.00 USD will be refunded, and the remaining $11.00 USD will stay as Mudfish credit.
If you would like to proceed with the refund as described, please reply to this message.
@shookxiv Thank you for confirmatioin. If you’re okay with it, please check Refund Policy link again and send us the paypal invoice for $8 USD as the next step.
the paypal invoice was sent 2 days ago have not received any response yet @weongyo
@shookxiv It should be refunded. Please check and let me know if there was something wrong.