DOTA2 packet loss, sudden delays and spikes

Technical Support
1

Dear Mudfish,

First of all thank you for the services that you are offering.
I am Dota2 player living in Korea who plays on South East Asia server. I usually connect to SEA server with 500 ping without Mudfish(that gives ~2 seconds delay)
Fortunately, with Mudfish I get to play on SEA server with less than 200ping(with less than 0.5 seconds delay)

However, the problem is, when i use Mudfish, I sometimes experience packet loss up to 60%. This is even more frustrating than delay as clicks/commands don’t respond at all and random spikes occur.
I was wondering if Mudfish was aware of this and is trying to fix the problem. Is there any way/configuration settings that I can try to eliminate packet loss and delay?
Hope you address this problem as soon as you can.

Thank you again for your services and the frequent updates. Very much appreciated! :)

Best regards,

Kirk

2

Thank you for using Mudfish Cloud VPN to play a game and it helped a little bit. The pleasure is mine. :-) Can I know that what Mudfish VPN server you’re using? Depending on VPN servers, the packet loss and spike rate could be vary.

I’m recommending en.loxch.com/rttmap/ page for all users to know about RTT status between each continents. Please visit the link and select the following nodes then see RTT status. It’ll show you RTT status between each Mudfish VPN nodes like mesh-style:

  • HK Asia (Hong Kong - AsiaData)
  • KR Asia (S. Korea - GNJ)
  • KR Asia (S. Korea - HCLC IDC)
  • KR Asia (S. Korea - KT2 IDC)
  • SG Asia (Singapore - Amazon EC2)
  • SG Asia (Singapore - Clodstra)

With this, you can guess what’s best routing path for packets to reach to Singapore. As you understand, the packet loss or spike rate isn’t things Mudfish Networks could control that depending on ISPs the result could be different. In a view of Mudfish Networks there are two things we could do to address this issue:

  • Find a new VPN node having better ping and network conditions then install Mudfish Server package on it.
  • Or implements a more smarter way to address this issue (e.g. Application Delivery Network model.)

With free nodes, I think there’s definitely a limitation at current service model so I’m implementing a different model called Application Delivery Network, ADN (not sure whether it’s available for non-paid users); it’ll deployed at least within 2 weeks.

3

혹시 Full VPN 모드 사용을 한 상태에서, P2P 프로그램을 돌리시거나, 대용량 다운로드 혹은 스트리밍을 하신 적이 없으신지요? 현재 doqldoql13 님의 접속 기록을 살펴보면 많은 IP 을 대상으로 데이타를 전송하신 것이 보입니다.

우선 접속 기록 살펴보기 링크를 참조하셔서 사용하신 트래픽 내역을 살펴보시길 권해 드립니다.

4

처리해 드렸습니다. 아마도 제가 제대로 파악을 했다면 중간에 v3 버전으로 다운그레이드하셔서 발생한 이슈가 아닌가 싶습니다. 기존 크레딧 또한 복구해 드렸으니 혹시 문제 있으시면 말씀해 주세요.

5

크레딧 복구 감사합니다. 그런데 여전히 종량제로 되어있는 문제가 보이는데 그 부분 처리도 부탁드립니다

6

현재 abyssfire 님의 계정 상태를 보았을 때 정액제로 설정되어 계신 것이 맞습니다. 이로 인해 추가적인 크레딧 차감도 없으실텐데요, 가장 중요한 것은 '로그아웃’을 하신 후, 재로그인을 하시는 것입니다. '자동 로그인’이 되어 계셔도 명시적으로 로그아웃을 하셔야 합니다. 다시 한번 더 확인 부탁드리겠습니다.

7

ㅠ.ㅠ 정확하게 어떤 말씀이신지 모르겠습니다.  혹시 같은 계정으로 2 대 이상의 컴퓨터에서 작동시키실려고 하시는지요?  아니면 단순 로그인이 제대로 안된다는 말씀이신가요?   전자라면 계정 1 개로 2 대의 컴퓨터에서 사용할 수 있나요? 링크에 답변이 있지만 후자라면 이상합니다… http://accounts.ko.loxch.com/ 사이트로 로그인을 하셔도 같은 증상이신지 확인 부탁드리겠습니다.  

8

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