Failed to connect to authentication

Technical Support
#1

Hello, I have been getting connection error when using the VPN. is it possible my ip has been blocked? It has been almost 72 hours since I last was able to use on this connection.

I tried logging in using another connection and I was successful. Thank you

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#2

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If this helps, this is what I see even when Firewall is off or on.

#3

I’d leaved my answer at other topic you created at Private Support menu. Please check it there. :slight_smile: You can find your topics at https://mudfish.net/forums/iwrote link.

#4

I also encountered the same problem, how can I troubleshoot it?

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#5

@a860922000 Sorry for this inconvenience… Could you please show me the full logs of mudrun_stdout.txt file?

This file is found under the installation directory of mudfish (Normally it’s at C:\Program Files (x86)\Mudfish Cloud VPN\).

I need to check the internal logs to know why. However for your privacy protection, please leave the log at Private Support.

#6

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