Hello and good day loxch! It

Technical Support
#1

Hello and good day loxch!

It’s been a while since I asked for your help… but right now I am facing some annoying problems with Mudfish and I have no idea what’s the cause. The issue I am facing is, I am getting logged out for no reason! This causes my games to lag out of nowhere only to find out I have been logged out on Mudfish. Most of the time it happens when I refresh the page even though I have checked the “always keep me logged on” checkbox, I still get logged out. I hope you’ll be able to help me since the games I’ve played these past few days keep getting laggy and having a lot of packet loss.

I refresh and click on 300 heroes item and I get this and thrown back to login page.

https://i.imgur.com/fsjmS8A.pn

#2

It says here I need to sign in first even though I can see the item
https://i.imgur.com/A3YXhuq.png

#3

Sorry for this inconvenience. Please check it again whether this issue happens again. I’d change a nginx configuration at Mudfish side to fix this issue though I’m not sure that it’s helpful.

#4

I’m not sure loxch, but it still logs me out for no reason at all and I get unstable ping because of it. I have no idea when this started but I’m pretty sure Mudfish was fine a few months ago. I get lag in game then when I open mudfish I find out I am logged out for many times already ㅠㅠ

#5

Please check about Firewall Issues

https://mudfish.net/docs/en/support/firewall.html

#6

Oh thank you, but my firewall is turned off. What should I do then?

#7

For logout issue, Is it consistenly happening on your environment? If then is your public IP changing dynamically?

At mudfish side, we’re using a load balancing to distribute web loads based on your public IP. If your public IP is dynamically changing, I guess this issue could happen.

#8

The logout issue consistently happens when I use Mudfish. My public IP changes dynamically but it only changes whenever I turn off and turn on my router. I do not turn off my router even when I sleep so my IP stays the same.

I never turn off my router while in game because that doesn’t make sense and the log out happens while I’m inside a game and my ping will suddenly start to rise to 200~300. I will then try to check the Mudfish node for the lag issue and only find out I am logged out for no reason… I’ve been using Mudfish for nearly 2 years now and I never experienced this so I don’t know what’s happening.

#9

Could you pleas send me Problem Report when this log out issue happens? I need to check the internal logs.

#10

Done. It logged me off again today just now. My ping spiked to 270+ from 50 and when I checked Mudfish I am logged out. Hope there’ll be a solution :c

#11

Now I can’t login. When I login it, it will take a while and say “Successfully logged out”. I can log in on the site just fine though but not on the program. I also have my firewall still turned off.

#12

Today (2018-11-28) there was a service outage due to authentication
server problem. Please check Service Outage Report -
20181128
link for details about why. Sorry for this inconvenience.