Hello, I made a UPI payment of ₹499 INR for 5900 KW. The amount was successfully deducted, but no KW was credited. There is no record in Billing / Payment History. UPI Transaction ID (UTR):102400675935 Payment Date & Time:6 Jan 2026, 8:27 am Amount: ₹499

Technical Support
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1

Hello,
I made a UPI payment of ₹499 INR for 5900 KW.
The amount was successfully deducted, but no KW was credited.
There is no record in Billing / Payment History.

UPI Transaction ID (UTR):102400675935
Payment Date & Time:6 Jan 2026, 8:27 am
Amount: ₹499
Device: iPhone

Please check and credit my account.
Thank you.

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2

Thank you for your patience, and I apologize for any inconvenience. If your payment was made via Apple In-App purchase, could you please provide your transaction ID? We need it to verify your payment.

To find your transaction ID on your iPhone, please refer to the FAQ - Payments document for detailed instructions.

Unfortunately this transaction ID could not be used to verify your payment.

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