Hello loxch, I have a question

Technical Support
#1

Hello loxch, I have a question regarding the traffic that ate my traffic balance for no reason. Recently, I’ve been only playing the game 300 Heroes and noticed that my traffic balance is going down way faster than it was before… now it’s down to 0.87 USD. So I looked at my Access Log to see where my credits are going to and was surprised to see it all went to this US West (Seattle - RamNode2) of MapleStory 2.I haven’t played that game for 3 weeks already and even uninstalled it so I have no idea where does it connect to since it should only use my traffic balance when I play the game or connect to it. Maybe you could take a look at my Access Log to see its activity. I have unequipped and deleted the MapleStory 2 item now to prevent losing all my balance. Is there any reason for this? I feel like I lost around $1~3 worth of balance without my knowledge.

Also, on a good news, my log out issue seems to be fine now and manageable even if it happens occasionally.

#2

https://i.imgur.com/LBZX6Xp.jpg

#3

:frowning: Sorry for this issue. When I checked these IP address on your screenshot, these are from Amakai (For details, please check CDN and Mudfish document) So I’d reset your mudfish credits. Please let me know again if it’s not enough.

#4

Hello loxch, thank you for informing me on what’s the cause. I would avoid using MapleStory 2 item for now (and since I am also not playing it). Thanks as well for resetting my credits! This is a similar amount to the ones I lost so it should be enough.

#5

If you familiar with like CIDR then you can try to Create Custom Item so can make it working proper way