hello my game keeps disconnect

Technical Support
#1

hello my game keeps disconnecting

#2

The advanced mode may cause increases
instability
of connections.

Please try to change your node

#3

thank you have tried multiple servers, advanced and basic mode. 3000ms spikes every 5min or so,does not happen without mudfish. PIng is lowered and connection is better but very unstable

#4

In mudfish, 3000 ms ping means there’s a packet loss between mudfish node and your desktop. Please check How to check the basic functionality first whether it’s okay.

#5

yes i tried the vpn mode says ok

#6

You can try to calibrate MTU value to 1500- for optimize your connection and not sure which MTU value is good for you.

MUDEC_00179

The internet won’t work if MTU sets over 1500 bytes up

#7

TX bits stops RX bits is fine when happens

#8

I doubt there’s something like Firewall

#9

tried default mtu 1450 and 1400 no good trying 1500 now

#10

Please try to change Connection Protocols

#11

1500 same result

#12

What about Full VPN mode?

#13

full vpn mode same problem, tried with other protocols too, same problem

#14

Could you pleas send me Problem Report? I need to check the internal logs.

#15

It is worse now realtime RTT always 3000

#16

problem report submitted

#17

Did you send it to support@loxch.com?

I couldn’t find which mail is yours so I’d like to request send it again to make it sure

#18

i sent with automatic mode