hi, i've purchased another $5

Technical Support
#1

hi, i’ve purchased another $5 to fix my negative balance only to see that its negative again the next day. then i topped up another $5 last night, only to see that this turned negative again. i doubt that i was able to use that much quota in PUBG and CSGO in 12 hours.

I am certain that my credits are being consumed even when im not running the game.
i also regularly upload to google drive, it seems that it is taking my mudfish credits, even though i set my option to Pay per Traffic mode.

Please refund me the credits i lost due to this issue.
I wont be purchasing any more credits until this is fixed.

#2

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#3

Have you played PUBG with twitch?

Some of their routing path has conflicts so it would unexpected behavior like credit consuming.

Amazon EC2, Twitch and Mudfish

CDN and Mudfish

#4

never, the last time i played pubg was 2 months ago.I have a feeling its connected to uploading, because i would upload movies to google drive, and all of a sudden my credits become negative.

#5

If I remember your case correctly, I think I’d reset your mudfish credits. :slight_smile: Please check and let me know if there’s still something wrong.