I use Subscription before and

Technical Support
#1

I use Subscription before and I change to Data Plan when I still have 27 days of Subscription duration.
Seems it didn’t keep my Subscription duration and not refunded to me. Is this normal ?

#2

It’s credit calculated by daily decrementation in general.

Please visit ‘Setup -> Account -> Edit profile’ menu to enable the Connection Log feature to see where your traffics were used. At this moment I don’t know why because as default we’re doing any kind of logging to trace your traffics for privacy protection.

#3

If I just enabled that, I cant retrieve the logs before, right?

For I didn’t enable it before and I just saw I still have 27 days at yesterday, and after I modified the plan, it disappeared and the balance has paid for a month.

So I just wanna know is it normal, or the payment can be refunded or else, really thanks.

#4

Seems it didn’t keep my Subscription duration and not refunded to me. Is this normal ?

It’s normal but I can refund it for your convenient. :slight_smile: Please check your credits and let me know if there’s something wrong.

#5

Thank you very much! And I know how to do next time if I want to change data plan. Really thanks.