I used an alias to try to add credit to my account 4.99 then 2.99 and both did not go through. However when i used my original account i tried another 2.99 and it went through immediately. However the 2.99 and 4.99 credit was never added. I contacted support and go not reply.
Could you let us know which ID is your alias?
ashintar was the alias that i tried to add credits
Could you please check it again? When I checked your account, it seems there is a something wrong for alias account so I’d recover all of your previous transactions. 