LostArk NA server (west)

I am a newbie here, just download the mudfish, after configuration, the ping is still 170MS
and "It’s on the auto configuration… Please wait a moment. "It is showed 10% completed, I have been waiting for more than 20min, the progress bar seems stop at 10%,do I need to charge the account or what is next I should do

Did you check ‘Status → Process’ menu to see “Core” log section? Please check there’s an error or warning message there.

If there’s no warning or error messages, please confirm that How to check the basic functionality works fine in your environment. It’s the first thing you should test.

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