My 2$ mudfish credit was ordered 20x according to my bank account

Technical Support
#1

175php x 20 was reduced from my bank account even though I only ordered 1 $2 mudfish credits. Only 1 order was reflected only paypal and 1 order was notified to me, it did not notify me of the other 19 orders. I have all the screenshots of my orders, paypal only shows 1, but my online bank shows 20.

In my screenshots, you can see i only receive 1 official notification of my credit being purchased. But, according to my bank’s online dashboard, it was reduced 20x, and it is reflected on the amount of money I have. I was reduced 3500 PHP.

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#2

@AEZ33R Sorry for this inconvenience. Something is quite wrong. Please contact to your bank immediately and report this problem.

When I checked the merchant’s menu of Paypal for Mudfish, I only can see 1 transaction you made. Other 19 transactions aren’t showing on my merchant’s screen. So it seems there was a problem between your bank and Paypal in my opinion.

1 Like
#3

Ok, thank you. I’m also contacting Paypal but they are not replying at all. I don’t mind if the order was 20x, at least it should have been turned into mudfish credits, but it did not, it was all just wasted money. I also suspected it was paypal, but their support is always silent.

#4

Thank you very much! I don’t know if it was you or paypal, but it seems 15x of the transaction was refunded. Thank you for helping me!

#5

:slight_smile: Good to hear that some of transactions are cancelled now. However at least it’s not from Mudfish. Might be that it’s from your bank or Paypal.

#6

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