Negative credit, Almost 21 GB of traffic balance is gone

Technical Support
#1

Hello, around 0 AM 2023-July-15 (UTC+7) my time earlier today, I know I had exactly 2.23 USD & 20.95 GB of traffic balance left in my account because I was talking about Mudfish with my friend.
My proof

After that I used Mudfish to play an MMORPG game called Mabinogi, with advanced routing mode for around 4 hours and a half then I went to bed.
After that I woke up at around noon, trying to jump back into the game with Mudfish and I discovered that now I have negative credit and all of my traffic balance is gone.

I also noticed that when I used Mudfish during that time, Mudfish did say something about Mabinogi having some CDN issues but I have also played this game with Mudfish quite a few times in the past and didn’t have this issue. Almost 21 GB of traffic balance gone in 4 hours and a half gaming session is just unthinkable for me.

This is my access log:

714×575 109 KB

I hope someone can explain to me how did this happen, was the issue on me or was it something unexpected that happened on Mudfish’s side.

#2

First sorry for this inconvenience. Unfortunately, I think your issue is related to Amazon EC2, Twitch and Mudfish and CDN and Mudfish links. Please read these documents.

However, I’d reset your mudfish credits a little bit. And when I checked your access log, it says for example that you consumed a lot of traffics while you connected to 52.223.218.113. If I checked this IP properly, this IP is assigned to Twitch. So I guess that your traffics were consumed while you watched Twitch.

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#3

That is quite an unexpected root cause and yes I was indeed watching Twitch content in 1080p while having mudfish connected to item Mabinogi so your deducted explanation is probably correct and that is quite unfortunate.

I have read about the documents you linked in the reply and I will try and see if I could do anything about it to prevent this from happening again or at least mitigate the issue in the future.

I have checked and confirmed that my puny credit is indeed reset and ready to be used again so thank you for the quick reply and also provided me with a solid explanation and some solution to the problem. Have a good day :wave:

1 Like
#4

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