Not receiving emails

Hello, i made a new account a few days ago that i can no longer access (not this one). I tried resetting the password, since it kept saying it was wrong, but i am not receiving any mail to do so. I tried contacting support at the available email but got no answer (support@loxch.com)
What can i do to reset my password and get back my account?

When I checked the maillog from mudfish, it shows the email is sent to your email inbox if I checked it properly:

May  4 15:08:36 mail postfix/smtp[17796]: 2EAEE2A2A6: to=<lakyn.jaymere@milkgitter.com>, relay=mail.milkgitter.com[54.39.193.199]:25, delay=1.8, delays=0.01/0/1.2/0.6, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 7084461FDF)`

Did you check your spam box too?