Not working for ultima online, may i refund?

hi mudfish, i have purchased USD4.99 for the game ultima online.
however it is not working for me, i have emailed for refund but there is no reply.

can anyone assist me please?

username : joker7777

:frowning: Sorry for this inconvenience. I guess you might get an auto-reply email from us when you sent an email.

Please note that I’d refunded your transaction now. Please check and let me know if there’s something wrong.