Payment for credit not being credited to my account

Technical Support
#1

Hi, I can see that there is the payment in the payment history with the status being completed but the credits are not credited to my account.

I have opened a ticket 20 hours ago and there was no response so I am trying here

What should I provide to help validate the transaction?

Cheers

#2

Hi, any updates on this?

#3

Did you apply for a refund?
It is confirmed that the refund has already been processed.
If you have any problems, please send the payment receipt of Paymentwall via 1:1 inquiry.