Account IP: 111.242.171.114
Account & Client
Mudfish version: Cloud VPN v5.7.5
Account type: PPT (Pay-Per-Traffic)
Current balance: No credit left and showing a negative balance (¥ -417 (JPY))
I had like above ¥ 400 JPY this morning
Items
Primary item intended: Guild Wars 1 & 2
Other items present in account: Final Fantasy XIV: A Realm Reborn (FFXIV), Phantasy Star Online 2 New Genesis (PSO2NGS)
My primary intention was to use Guild Wars 1 & 2.
Event time
Date / Time: 2025/12/12 08:00 ~ 12:00 (GMT+8)
Incident description During a FastConnect VPN session intended for Guild Wars 2, I started downloading the game installer for another game (Wuthering Waves) using a downloader. While downloading, the download traffic was also charged to my Mudfish account. This caused a large spike in this month’s traffic usage and resulted in my account showing a negative balance. I was using FastConnect mode (not Full VPN, not WFP Item), the client used UDP protocol, and MTU was set to 1400.
Technical details
Client mode: FastConnect (not FullVPN, not WFP Item)
Connection protocol: UDP
MTU: 1400
Client IP: 111.242.171.114
Request / Desired resolution
Please investigate which flows were counted toward my Mudfish PPT usage during the reported time range and identify the traffic that should not have been billed (downloads from other game installers/downloaders).
Please adjust my account usage and refund/remove any incorrectly billed traffic so my balance is restored.