Re: Bad Connection for Blade and Soul KR

Technical Support
1

Hello solidhope,

US east coast isn’t small to know where you’re connecting from (maybe Massachusetts?). :-) Depending your ISP’s network status (e.g. Comcast) or locations of Mudfish VPN server, sometimes it’d more faster if you don’t use Mudfish Cloud VPN. However Mudfish Cloud VPN serves various methods to check where the bottleneck comes from so please check the following items to know what is the fundamental problem.

  1. Checking whether the traffic is going through Mudfish Cloud VPN client.

After setting a game by Wizard menu, you need to check that game traffics are redirected to Mudfish Cloud VPN during playing the game. For details, please see http://en.loxch.com/docs/faq/html/#how-to-check-whether-the-traffic-goes-through-mudfish-vpn-server.

  1. Try with FastConnect mode

This feature could be enabled at Mudfish UI ‘Settings → General’. After setting and saving it, it need to restart Mudfish Cloud VPN fully.

As you might understand, using VPN means that your traffic goes through VPN server and NATed to the destination so with this operation, you can change your physical routing path to the another one. This method is sometimes good if the route of network packets is with avoiding any network congestion or has better route path. But please understand that sometimes your ISP do route better than Mudfish Cloud VPN. I have a couple of questions to know exact symptoms and what’s your expectation.

  • What’s your current RTT (Round Trip Time) value to Blade and Soul KR? If you want to lower it below 170 ms, please consider the physical latency between US east coast and South Korea.
  • What kind of Mudfish VPN server you tested? Did you try to test with premium nodes recently added?
  • Did you check the RTT status between your desktop and Mudfish VPN server? It’s available at Mudfish UI ‘Status → VPN servers’. Please check whether it’s packet-loss rate or RTT avg/std.

Regards,
Weongyo Jeong

2

Alright, I am connected now. My RTT using US East (Buffalo, NY - ColoCrossing) while using the Blade and Soul Wizard is 227. I am also not seeing any packet loss.

3

In my expectation, there are no problem for a while but you could encounter a lag or spike later if you uses US East (Buffalo, NY - ColoCrossing) server according to the result of mesh RTT (en.loxch.com/meshrtt.php)

To check when it could happen, please do like below:

  1. Visits Mesh RTT page (en.loxch.com/meshrtt.php).
  2. Selects US East (Buffalo, NY - ColoCrossing) and KR Asia (S. Korea - KT2 IDC). The reason why I choose “KR Asia (S. Korea - KT2 IDC)” here is that Blade and Sould game server are locating on the same network line (KT - Korea Telecom).
  3. Sees the result. X-axis is pointing time based on GMT.

Please note that this’s one of expectation so the real result could be vary depending on date, time and internet conditions.

Regards,
Weongyo Jeong

4

You know it seems as though Status → Network and statistics shows as nothing is going through Mudfish. I am using the Blade and Soul Wizard again.

I am also getting “[WARN] Failed to open a socket to main server for heartbeat” as well. Not sure if this is causing the problem.

5

OK I see. Thank you for information. Please check whether this issue happens on your environment if [WARN] messages occurred.