Refund did not get credited

I requested for a refund a week ago. I made a payment via payment-wall (touch n go). It shows in the status as “refunded” but the money has not been received. Please help me check.
Thank you

Thank you for this remind. When I reviewed your payment status, I got the response from Paymentwall as follows:

So to refund your payment, it seems I need to handle it manully. If possible, please check How do I create and send an invoice? link and send us for your payment.

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