Request refund for unused subscription - Account: minhtriet123

Hello Mudfish Team,

I would like to request a refund for my unused subscription.

Account ID: minhtriet123
Reason: I tried using Mudfish to reduce ping from the US to Vietnam but saw no improvement. I no longer plan to use the service and would like to request a refund for the unused time.

Thank you!

No problem. I’d refunded it to mudfish credits. Please check it and let me know if there’s something I missed.

Hi, thank you for the refund in credits.

However, I would like to request a full refund back to my original payment method instead of Mudfish credits.

I no longer plan to use the service and would prefer the refund returned to my payment method.

Please let me know if you need more information.

Thank you again!

@minhtriet123 No problem. However if your payment was via iPhone in-app purchase, please contact to Apple. For details, please check Refund Policy regarding to this issue. :slight_smile:

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