Urgent: Purchased Mudfish Credits via Apple ID but cannot access account

1

Hello,

I urgently need help with my Mudfish account.

On 16 Aug 2025, I purchased Mudfish Credits (5,900 KRW, $4.99) through the Apple App Store using my Apple ID (aya_alrahahlah@icloud.com).
• Order ID: MVS205MSFN
• Document No: 824009195100

The issue is that I forgot the email and password of my original Mudfish account. Even though the purchase appears in my Apple subscriptions, the Mudfish app does not recognize me as a paid user.

Could you please help me recover the account linked to this purchase, or transfer the credits to my new account?
This is urgent because I need access before resetting my iPad.

Thank you very much for your quick support.

Best regards,
Aya

2

@Loloa Please check qamar mudfish ID for this order ID. MVS205MSFN transaction ID is associated with this account. So it looks like it’s handled properly in the past.

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3

Hello,

I tried resetting the password for the Mudfish ID qamar. The system says that a reset email was sent, but unfortunately, I didn’t receive anything in my inbox or spam folder.

Could you please resend the reset email, or help me change the email address associated with this account so I can receive it properly?

This is urgent because I cannot log in without resetting the password.

Thank you.

4

؟؟؟؟؟؟؟can u answer me plzz

5

Please check the attached image for this case. According to this result, it points that the email sent successfully. Could you please check that you checked the correct email address?

image
image1399×175 6.24 KB

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7

The email shown (ayaalrahahlah@yahoo.com) is wrong. This is not my email. That’s why I never received the reset mail.

Please update the email for my Mudfish ID qamar to my correct one: ayaalrahahlah794@gmail.com so I can reset the password.

8

@Loloa No problem. Please try to find your password again. I’d updated the email address. :slight_smile:

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